Before you book
Policies
The terms that apply to every booking, covering booking and payment, meet-and-greets, cancellations, overnight services, liability and emergency care, medication administration and holiday rates. Please read them before you book.
If anything here is unclear, please ask me before you book — send a booking request with your question and I will answer it directly.
Summary
- Every booking request requires my approval before it is confirmed.
- Once I approve your request, the payment request and the service agreement are sent together, and both must be completed and returned — full payment, and the signed agreement for me to review — before the booking is confirmed.
- A minimum of 7 days notice is required to cancel; no partial refunds once service has begun.
- Overnight services run in 24-hour increments, with arrival and departure times.
- An emergency contact is required, and all veterinary and emergency costs are the pet owner’s responsibility.
- Medication administration is included at no additional charge.
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